Shipping & Returns

Shipping Policies

When you place an order, Paramount Pool Store will estimate shipping and delivery dates. These dates are based on product availability and payment processing time. Paramount Pool Store does not begin processing your order until all the information for full payment and authorization is received.

For in-stock items, Paramount Pool Store prioritizes the prompt shipment of your merchandise by making it our goal to ship your order within 48 hours of its placement, excluding weekends and holidays. For items on back order, Paramount Pool Store orders your product(s) directly from the manufacturer and will ship your merchandise as soon as it is received. In case of a back order, we will provide you with an approximate shipping time immediately.

Domestic Shipping

We offer a flat rate shipping of $4.95 to the contiguous U.S. with no handling fees! In-store pickup is available to those living in Arizona.

All orders will be shipped utilizing the most reliable, and cost effective method providing you the greatest savings possible and most timely delivery frame. Average delivery is 3-5 business days.

Prices for Alaska and Hawai'i orders will be available once the information regarding order weight and destination has been processed.

Express Shipping

Need it quicker than ground shipping? We also offer express shipping for the contiguous U.S.

We strive to ship out express orders the same day the order was placed. The exact shipping cost of your order will be automatically calculated at checkout before finalizing your payment. Express orders placed on a holiday or weekend will be shipped out the next business day.

Express Shipping Cutoff Time is at 11:00PM MST
Orders placed after cutoff cannot be guaranteed to ship out the same day and will likely ship out the next business day.

If you require Next Day or have any special shipping requests, please contact our customer service department for a price quote.

Please note: Orders placed on a Friday for Next Day shipping will not be delivered until Monday. For Saturday Delivery, please contact our office. Any orders with express shipping placed on a weekend or holiday will be processed the next business day.

Express Rate Exclusions:

  • Whole Goods

If your order falls under the exclusions then you will be contacted with exact freight to ship your order.

 


International Shipping

Don’t live in the USA, well, we are here for you and our NO HANDLING FEES and NO HIDDEN CHARGES policy applies to international customers as well! Paramount Pool Store is proud to be one of the few internet retailers in the swimming pool industry to offer shipping to our customers located outside of the US.

To ensure that orders reach our customers in a cost effective and timely manner, whether you place an order from across the street or across an ocean, we utilize the most reliable and cost effective method, providing you with the greatest savings possible and most timely delivery frame.

If you do not see your country listed when checking out, please contact us at sales@azpoolsupplies.com to find out if we ship to your country.

Below are our available shipping rate* (Prices shown are in USD):

International & Australia Priority - $35.00
Average delivery time: 6 to 10 business days.

International & Australia Express - $45.00
Average delivery time: 3 to 5 business days.


We have separate shipping rate for Canada**:

Canada (No Brokerage Fee Covered) - $39.99
 
Canada (Brokerage Fee Mostly Covered)- $59.99


*Please note that our shipping fees include only freight/air costs. Paramount Pool Store is not responsible for covering additional fees that may incur such as duties or taxes.

**Shipping rates to Canada only cover freight & basic brokerage fees. Any duties or taxes or additional brokerage fees must be paid by recipient.

Australian customers: According to the Australian Customs Service all goods under $1000 may be imported duty and tax-free. For more information please click here. Also if your postal code is listed below you may be contacted for additional freight as these postal codes fall outside our standard flat rate shipping. With your approval you will be billed the additional freight cost. We do not charge any handling fees.

Postal Codes Outside of Flat Rate
0800-0909, 2081-2083, 2156-2159, 2171-2173, 2235-2249, 2305-2499, 2521-2599, 2621-2749, 2759-2899, 3024, 3029, 3063, 3089-3099, 3113-3115, 3212, 3806-3975, 3977-3999, 4228, 4270-4275, 4287, 4307-4347, 4352-4498, 4514-4518, 4521, 4553-4554, 4560-4565, 4570-4574, 4580-4809, 4813-4819, 4821-4875, 4886-4891, 5113-5157, 5170-5950, 6041-6044, 6083-6084, 6171-6770, 7030, 7054-7162, 7171-7176, 7185-7216, 7252-7470


Please note: When ordering items that exceed 8 pounds in weight or is in an oversize box you may be notified of the additional shipping cost. With your approval you will be billed the additional freight cost. We do not charge any handling fees.

Please contact our customer service department if you have any questions on International Shipping.


Return Policies

ALL SALES FINAL 
We are temporarily not accepting any returns or exchanges.

If an item is defective you must contact Paramount to obtain warranty of the item. If you need assistance in obtaining the warranty, please contact us.

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